1. Digital Services
TraceProf provides digital services and online products. Due to the nature of digital services, refunds are evaluated on a case-by-case basis.
2. Refund Requests
Customers may request a refund within 14 days of purchase by contacting us at:
support@traceprof.com
Each request will be reviewed based on service usage and delivery status.
3. Non-Refundable Cases
Refunds may not be granted if:
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The service has been fully delivered or extensively used
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Abuse, misuse, or violation of our Terms of Service is detected
4. Payment Processing
Approved refunds will be processed via the original payment method and may take several business days to appear, depending on the payment provider.
5. Contact
For refund-related questions, please contact:
support@traceprof.com